A conversation with the co-CEOs of marketing automation company Klaviyo suggests that, as agents take over the work of finding and evaluating products, much of what we know as ‘shopping’ may simply disappear.
US grocery player Albertsons is tapping into AI, personalization, and loyalty to thrive in a competitively intense market sector.
Three UK supermarkets provide updates on their AI thinking.
The past is prologue it seems and it's just one damn thing after another, as Brunello Cucinelli co-CEO Riccardo Stefanelli points out.
News items from this week that didn't make the cut for full analysis, but deserve an airing. This week, Altman under fire in a searing profile piece, AI's role as 'job killer' gets another boost, and how one retailer is tapping into TikTok Shop.
Consumer expectations of Boots have changed since 1849. Today, online and offline experiences should each inform the other.
NEXT CEO Simon Wolfson has strong views on the potential of AI and where it can benefit, and threaten, the retail operating model.
News from this week that didn't make the cut for full analysis, but deserve an airing. This week, some big names on Trump 2.0's latest list, Sam Altman's no longer indulging in Mickey Mouse thinking, and Meta couldn't have had a worse work in the courts if it had tried!
In developed economies like the US, online shoppers are old and rich. So, is e-commerce dying? Not on most of the planet, where digital shoppers are young, empowered, and ambitious.
Navigating a vast product inventory is made all the harder when you don't know the name of what you're looking for!
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This week - NVIDIA makes big statements at HTC, but will they hold up? As event season kicks in, agentic commerce and robotics face market obstacles. In your whiffs, Meta backtracks on Horizon Worlds, but the new glasses are the creepshow.
News from this week that didn't make the cut for full analysis, but deserve an airing. This week, AI-enabled baked goods, ongoing attempt to gain digital weight at WeightWatchers, and Meta's Captain Ahab has finally run aground over his Metaverse folly.
Kingfisher is all in on agentic shopping and commerce, but BestBuy, Wayfair, and Electrolux have questions.
US retailer BestBuy is approaching AI on three levels.
Newly-appointed CEO has form in the grocery game with e-commerce strategies.
Michael Fiddelke has a lot on his 'to do' list if he's to restore former glories to the retailer...
