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<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" version="2.0"><channel><title>Retail e-commerce and the omni-channel – diginomica</title><atom:link href="https://diginomica.com/category/retail/feed" rel="self" type="application/rss+xml"/><link>https://diginomica.com</link><description>business insights for the enterprise undergoing digital transformation</description><language>en-US</language><lastBuildDate>Sun, 26 Apr 2026 04:05:53 -0700</lastBuildDate><sy:updatePeriod>hourly</sy:updatePeriod><sy:updateFrequency>1</sy:updateFrequency><item><title><![CDATA[AI agents won’t kill shopping – but agentic commerce could make most of it redundant]]></title><link>https://diginomica.com/ai-agents-kill-shopping-agentic-commerce-make-redundant</link><description>A conversation with the co-CEOs of marketing automation company Klaviyo suggests that, as agents take over the work of finding and evaluating products, much of what we know as ‘shopping’ may simply disappear.</description><pubDate>Thu, 23 Apr 2026 04:22:43 -0700</pubDate><dc:creator><![CDATA[Ian Thomas]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[AI adoption]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30388 at https://diginomica.com</guid></item><item><title><![CDATA[AI and grocery - US giant Albertsons gets personal in its digital intent]]></title><link>https://diginomica.com/ai-and-grocery-us-giant-albertsons-gets-personal-its-digital-intent</link><description>US grocery player Albertsons is tapping into AI, personalization, and loyalty to thrive in a competitively intense market sector. </description><pubDate>Thu, 16 Apr 2026 01:00:01 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[CRM and customer experience]]></category><guid isPermaLink="false">30347 at https://diginomica.com</guid></item><item><title><![CDATA[AI and grocery - a UK perspective from Morrisons, Iceland and Tesco]]></title><link>https://diginomica.com/ai-and-grocery-uk-perspective-morrisons-iceland-and-tesco</link><description>Three UK supermarkets provide updates on their AI thinking. </description><pubDate>Thu, 16 Apr 2026 00:00:02 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[AI adoption]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><guid isPermaLink="false">30346 at https://diginomica.com</guid></item><item><title><![CDATA[Could a Hellenistic poet and philologist crack the challenge of e-commerce for high-end retail brands? Brunello Cucinelli reckons to have the answer ]]></title><link>https://diginomica.com/could-hellenistic-poet-and-philologist-crack-challenge-e-commerce-high-end-retail-brands-brunello</link><description>The past is prologue it seems and it's just one damn thing after another, as Brunello Cucinelli co-CEO Riccardo Stefanelli points out. </description><pubDate>Tue, 14 Apr 2026 02:55:24 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30336 at https://diginomica.com</guid></item><item><title><![CDATA[The long and the short of IT - the week in digibytes]]></title><link>https://diginomica.com/long-and-short-it-week-digibytes-1</link><description>News items from this week that didn't make the cut for full analysis, but deserve an airing. This week, Altman under fire in a searing profile piece, AI's role as 'job killer' gets another boost, and how one retailer is tapping into TikTok Shop. </description><pubDate>Fri, 10 Apr 2026 02:30:02 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Generative AI and LLMs]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[Ethics]]></category><category><![CDATA[Regulation]]></category><category><![CDATA[Social]]></category><category><![CDATA[CRM and customer experience]]></category><guid isPermaLink="false">30316 at https://diginomica.com</guid></item><item><title><![CDATA[More carrot, less stick - how pizza delivery informs digital transformation at a 177 year old UK retail brand]]></title><link>https://diginomica.com/more-carrot-less-stick-how-pizza-delivery-expectations-informs-digital-transformation-177-year-old</link><description>Consumer expectations of Boots have changed since 1849. Today, online and offline experiences should each inform the other. </description><pubDate>Fri, 03 Apr 2026 03:40:25 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Generative AI and LLMs]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30295 at https://diginomica.com</guid></item><item><title><![CDATA[While AI might be what comes next for retail, at NEXT successful adoption lies as much in what the firm isn't doing]]></title><link>https://diginomica.com/while-ai-might-be-what-comes-next-retail-next-successful-adoption-lies-much-what-firm-isnt-doing</link><description>NEXT CEO Simon Wolfson has strong views on the potential of AI and where it can benefit, and threaten, the retail operating model. </description><pubDate>Tue, 31 Mar 2026 02:30:01 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Generative AI and LLMs]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30271 at https://diginomica.com</guid></item><item><title><![CDATA[The long and the short of IT - the week in digibytes ]]></title><link>https://diginomica.com/long-and-short-it-week-digibytes</link><description>News from this week that didn't make the cut for full analysis, but deserve an airing. This week, some big names on Trump 2.0's latest list, Sam Altman's no longer indulging in Mickey Mouse thinking, and Meta couldn't have had a worse work in the courts if it had tried! </description><pubDate>Fri, 27 Mar 2026 05:30:50 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Data management]]></category><category><![CDATA[Generative AI and LLMs]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[Ethics]]></category><category><![CDATA[Regulation]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30257 at https://diginomica.com</guid></item><item><title><![CDATA[E-Bomb! US e-commerce is the preserve of the old and rich, warns new report, while most of the world skews young ]]></title><link>https://diginomica.com/e-bomb-us-ecommerce-preserve-old-and-rich-warns-new-report-while-most-world-skews-young</link><description>In developed economies like the US, online shoppers are old and rich. So, is e-commerce dying? Not on most of the planet, where digital shoppers are young, empowered, and ambitious. </description><pubDate>Thu, 26 Mar 2026 04:44:30 -0700</pubDate><dc:creator><![CDATA[Chris Middleton]]></dc:creator><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30248 at https://diginomica.com</guid></item><item><title><![CDATA[DIY on the e-commerce plumbing - how B&Q is honing its online customer journey to prevent buyers leaking out]]></title><link>https://diginomica.com/diy-digital-plumbing-how-bq-honing-its-online-customer-journey-prevent-buyers-leaking-out</link><description>Navigating a vast product inventory is made all the harder when you don't know the name of what you're looking for! </description><pubDate>Wed, 25 Mar 2026 02:26:05 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Retail e-commerce and the omni-channel]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30241 at https://diginomica.com</guid></item></channel></rss>
