Stuart Lauchlan - author at diginomica

Stuart Lauchlan has been tracking and commenting on the enterprise IT market for 31 years during which time he's managed to amuse, inform and irritate buy and sell side participants in equal and appropriate measure.

Articles by Stuart Lauchlan

As agentic AI hits 'a difficult age', Salesforce's Forward Deployment Engineers are on hand to, well, hold enterprise hands. Jennifer Cramer explains how it works

Agentic AI pilots are increasing in numbers, but what happens when the customer gets stuck? Salesforce's FDE team has some suggestions.

Monday Morning Moan - Big Govt props up Big Tech. Why Trump 2.0's Federal landgrab is a regulatory win for the AI Bros, but a loss for society as a whole

Now we know - and it's pretty much what we feared. Control of AI regulation is to sit with Washington, but there will be no Federal regulatory body created to manage this. Instead, OpenAI, Google, Palantir, et al will be left to 'mark their own homework'!

HSBC is said to be looking at 20,000 roles sacrificed to AI. The group strategy may provide some clues...

HSBC may or may not be about to use AI to slash headcount. There's certainly some suggestion that the bank has form here...

The long and the short of IT - the week in digibytes

News from this week that didn't make the cut for full analysis, but deserve an airing. This week, AI-enabled baked goods, ongoing attempt to gain digital weight at WeightWatchers, and Meta's Captain Ahab has finally run aground over his Metaverse folly.

Making AI work everywhere in the enterprise is the challenge - Accenture CEO Julie Sweet points to another quarter of booming Advanced AI demand

Accenture now has 1,300 Advanced AI clients, and the demand pipeline is growing...

Retail's future is tied up in agentic commerce, yes? Well, up to a point, says BestBuy, Wayfair, and Electrolux with welcome notes of caution struck

Kingfisher is all in on agentic shopping and commerce, but BestBuy, Wayfair, and Electrolux have questions.

Tech disruption as a day job - Lloyds Banking Group CEO Charles Nunn on AI, digital transformation, and why his bank just isn't playing the same game as upstart fintechs

The bank had 800 live AI models in play before the generative hype cycle kicked off, says Nunn. Now, here comes agentic to carry on the disruption.

Buying into AI for best effect - BestBuy CEO Corie Barry on how his firm is embracing the potential of a revolution in retail

US retailer BestBuy is approaching AI on three levels.

Monday Morning Moan - welcome to the Unenlightenment! Mr Altman has been waiting for you...

Do you want to live in the real-life episode of dystopian drama Black Mirror that the OpenAI CEO has no problems pitching to the world?

AI adoption at Marriott Bonvoy - Drew Pinto, Chief Revenue & Technology Officer, checks-in on progress to date

Alongside a massive platform transitioning, along comes AI to add to the mix...

How do you launch a multi-million pound UK Government IT project? Without properly scoping the cost or the potential savings, of course!

The plans for a UK digital ID must not be another government IT failure, but the backers of the plan admit to having no clue right now as to how much the whole thing will cost the taxpayer or what the fiscal ROI might be.

Adobe loses its veteran CEO as Wall Street's nervous AI ticks are again on show despite record revenues reported by the firm

Good quarterly numbers, solid customer acquisition, a coherent product strategy, but a CEO announcing an orderly, planned transition - time to panic!!!

Shift happens! Could AI vendor sentiment be changing to meet publisher pragmatism halfway when it comes to content theft?

Why USA Today and News Corp CEOs see some reason for optimism in their dealings with AI firms, albeit tempered with caution.