Leaving the Mad Men behind - how WPP's agentic platform play is shaping a new market pitch for an AI-enabled ad age
What would Don Draper have made of AI disruption? No matter. WPP CEO Cindy Rose is on the case.
Stuart Lauchlan
Articles by Stuart Lauchlan
When agents meet contact centers - two Salesforce Agentforce early adopters communicate the benefits they're seeing
Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.
With multi-billions of dollars of revenue at risk, Anthropic sends in the lawyers against Trump 2.0's ban. What next?
Anthropic legals up as the cost of Trump 2.0's actions against it become more apparent...
'A' for AI, 'I' for insurance (3/3) - how Admiral is driving ahead to reach its AI destination
AI's disruptive potential is mirrored by Admiral's own history and culture, argues CEO Milena Mondini.
Oracle turns in a strong Q3 with time left over to debunk the so-called 'SaaSpocalypse'
No SaaSpocalypse on show here. Quite the contrary as Oracle revenue soars.
Ocado might disagree, but Kroger’s tough decisions around its e-commerce re-think were the right thing to do. New CEO Gregory Foran explains why
Newly-appointed CEO has form in the grocery game with e-commerce strategies.
'A' for AI, 'I' for insurance (2/3) - how AXA ranks human intelligence alongside its artificial counterpart
AXA has use cases it can point to to illustrate AI benefits.
Monday Morning Moan - Metro Bank’s AI-enabled trashing of its customer service reputation is a timely reminder of the need for human intelligence
We all make mistakes. I did back in 2015 when I bigged up Metro Bank’s CRM. Times have changed and not for the better, although there are useful learnings for others to pick up...
‘A’ for AI, 'I' for insurance (1/3) - how Aviva is betting on Machine Learning investments to deliver advantage in a tech arms race.
In the first of three use cases around AI in the insurance sector, Aviva CEO Amanda Blanc talks through the benefits seen to date.
Back to the negotiating table? Might there be peace in our time between Anthropic and Trump 2.0 or has the war of words gone too far? (Updated 6th March)
An internal memo from Anthropic's CEO will pour fuel on the flames of the dispute...
How AI is 'terraforming' a new Grindr - the internal and external impact of a tech revolution in action
Grindr's AI ambitions have been no secret for a long time, but CEO George Arison can point to an increasing number of practical examples of benefits.
SAP's role in the new world order as the tech stack re-shapes for the first time in years. Muhammad Alam explains
The 'SaaSpocalypse' is a too simplistic narrative to reflect the reality of what's actually likely to happen across the enterprise tech stack.
Target's still not hitting the bullseye. Will a combination of AI and human intelligence provide the omni-channel boost needed?
Michael Fiddelke has a lot on his 'to do' list if he's to restore former glories to the retailer...
