Why Zoho has built its own LLM
A major AI announcement from Zoho includes the launch of its own proprietary LLM, as well as a range of agents for its apps and MCP support.
Phil Wainewright
Articles by Phil Wainewright
Certinia 2025 Global Service Dynamics Report - as PSO utilization rates stall, will AI help?
Certinia's annual survey of the global tech services industry reveals enthusiasm for AI but challenges in resource utilization. Will AI help?
How Evisort's CEO is bringing an AI start-up mentality to Workday - and what AI means for enterprises and workers
Workday's acquisition of document intelligence vendor Evisort earlier this year has injected a fresh AI start-up mentality into the organization.
Monday Morning Moan - stop going on about digital labor! Your workforce are people!
What's different about AI agents from earlier iterations of tech automation that deserves this absurd anthropomorphism? People still have to run the show
IFS swoops in to acquire Silicon Valley-based AI agent platform TheLoops
Industrial enterprise applications vendor IFS has acquired TheLoops, a Silicon Valley based startup with a versatile AI agent platform.
Our AI-adopting customers aren't cutting staff, they're still growing their CX teams, says Zendesk's CEO
We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the CCaaS market, and the changing competitive landscape.
We can do so much more beyond the signature to digitize agreement processes, says Docusign CEO
An interview with Allan Thygesen, CEO of Docusign, about the e-signature vendor's repositioning to use AI to digitize enterprise agreement processes.
Reflections from Workday Elevate on how AI agents will change the enterprise
What will be the real-world impact of AI agents on how enterprises operate and employees do their work? Discussions at a recent Workday event in London yield some answers.
AI can't do everything - we should use it for what it's good at, says Planful CEO
FP&A vendor Planful is taking a pragmatic view of what AI can - and can't - do for its customers.
Conga's new CEO wants to be a change agent for the company - and its customers
Conga's new CEO explains how the revenue lifecycle management vendor aims to become a change agent for customers as they connect across functional silos to improve sales and contract processes.
Workday DevCon - a new agent gateway adds third-party AI agents to Workday's agentic landscape
At its annual developer conference this week, Workday announced a new ecosystem of third-party agents and an agent gateway to connect into the governance landscape of its Agent System of Record
Executive Intelligence podcast - Zoho co-Founder and Chief Scientist Sridhar Vembu on what AI means for software and society
Continuing our new series of podcast conversations with thought-leading senior enterprise tech leaders, Zoho's Sridhar Vembu shares his thoughts on the state of AI, how it will change software engineering, and his concerns about its impact on society at large.
Intercom adds analytics tools to help AI agents deliver their best work
Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues.
