Katy Ring - author at diginomica

Katy Ring has over three decades of experience working in the tech sector as an industry analyst. She focuses on the application of advanced technologies to improve business outcomes for enterprises and the service providers that help deliver them.

Articles by Katy Ring

The Capgemini approach to building trust between humans and AI agents

Capgemini's UK CTO on one of the abiding issues of the AI age

Together we are stronger - Capgemini, agentic AI and human teaming

Striking the human-agent balance is going to be a goal for enterprises everywhere in the coming years...

Evolving Genpact’s learning DNA with Genome.ai

A step-change in how organizations provide training?

How Qlik customers and partners are getting real about data and AI

Customers are always the best references and proof points for technology...

Jumping in to the agent-first Customer Service era with Agentforce - a vendor and a customer perspective

Salesforce is its own 'Customer Zero' for Agentforce - and customer service and support is on the frontline.

AI ethics - why Globant is calling for AI bias to be as measurable as uptime

Organizations need to behave responsibly as AI agent adoption spreads.

How Cisco is bringing the digital workforce to the network

The digital workforce in action, courtesy of AgenticOps.

Finger touching AI agent icon in workforce network schematic on blue world map background

How Verizon Business plans on becoming an IoT one stop shop

More and more IoT deployments is the aim...

How IBM Apptio helps organizations navigate AI innovation blind-spots

There's a 'visibility gap' where the daily work of coders means that they are focusing on a range of different things and leaders do not know what...

Why it's time to recognize the foot soldiers protecting us from online harms

There is a breed of digital frontline responders that are putting themselves directly in harm’s way to try and reduce the deluge of nightmarish content posted online. They do valuable work in a difficult situation.

How Hitachi Vantara is getting real about the time to ROI for AI

Hitachi Vantara recently invited me to its European Distribution Center in Zaltbommel, the Netherlands where it discussed its holistic One Hitachi strategy and Hitachi Vantara’s role in it.

Lobster's Quadrille - why rolling out a Data World ecosystem matters

This particular Lobster pot offers up data integration flavored with a timely eye on the current tariff turmoil around the world.

Cognizant is patenting its My Skills approach to staffing projects. Here's why

Cognizant’s Chief People Officer Kathy Diaz on the firm's approach to the employment disruption that gen AI will wreak.