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Something for the weekend - introducing 'speechos'. What I learned dictating 203,000 words in 44 days

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Why Service AI keeps failing - and how to fix it

AI needs enterprise context to work well. Atlassian’s Shamik Sharma explains the structural fix most companies are missing when deploying AI to service teams.

A businessman is trapped behind a glass office door, buried under an avalanche of discarded paper. In the adjacent office, a colleague works on, completely unaware. A visual metaphor for information overload, fragmented systems, and the chaos of unmanaged knowledge in the modern workplace.

Industrial disruption and the new energy reality - where AI makes a difference

Matt Kempson of IFS explains the role of agentic AI in strengthening industrial resilience at a time of geopolitical conflict, energy volatility, and shifting trade routes.

Matt Kempson sat on couch at event. 'Future of AI' is on a screen in the background

Vibe coding requires more than a vibe

Zoho's Raju Vegesna argues that vibe coding is not a SaaS slayer but an opportunity for vendors to remain integral by guiding non-developers with the parameters, guardrails and expertise to do it right.

Silhouette of person in a suit holding. sword against an amber sunset.

Why the power of relationships still matters in the AI era (2/2)

In the second of a two part examination from Salesforce, Vala Afshar, Henry King, and Dr David Bray share why autonomy does not replace the importance of relationships - far from it. But this has design and process implications that are still emerging...

Why the power of relationships still matters in the AI era (1/2)

Relationship advice for an autonomous age - Salesforce shares the first of a two part examination from Vala Afshar, Henry King, and Dr David Bray about why the personal matters as much, if not more, in an automated era.

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Next '26 - when you don't have enterprise legacy, you build it. Google Cloud's playbook for winning agentic AI trust.

Google Cloud doesn't have thirty years of enterprise relationships to draw on. Its answer is to remain open, co-invest, embed engineers, and walk into customer environments to prove the art of the possible. Whether that playbook scales is the question the next few years will answer.

an image of Google Cloud CEO Thomas Kurian on stage at Next '26

AI agents won’t kill shopping – but agentic commerce could make most of it redundant

A conversation with the co-CEOs of marketing automation company Klaviyo suggests that, as agents take over the work of finding and evaluating products, much of what we know as ‘shopping’ may simply disappear.

Trolley underwater © INFINITY - Fotolia.com

Why Service AI keeps failing - and how to fix it This article is sponsored by:

AI needs enterprise context to work well. Atlassian’s Shamik Sharma explains the structural fix most companies are missing when deploying AI to service teams.

Adobe Summit 2026 - outgoing CEO Shantanu Narayen on the state of the Adobe nation he leaves behind

Narayen leaves behind a company dealing with creative consumers and enterprises going through a period of heavy transformation.

"Cultural extraction with a good vocabulary" - why Black music and culture are AI's most exploited victims 

Black music and culture are AI’s most exploited victims 

NatWest launches Venture Banking with AWS partnership - and the data architecture story behind it

AWS’s Lisa Lewison on why financial services AI ambitions live or die on data consolidation - and what NatWest, Allianz, LSEG, and Nationwide are doing about it.

Next '26 - control the agents, control the enterprise? Google Cloud enters the battle for enterprise AI governance

Is Google Cloud vying to be the ‘Android of the AI enterprise’? Or is its strategy actually more like Apple’s iOS? We bring the latest announcements from Google Cloud Next.

an image of Thomas Kurian, Google Cloud CEO, at Next 26

ServiceNow beats Q1 2026 guidance as AI deals accelerate (and outcome-based pricing? Zavery isn't buying it)

ServiceNow’s latest earnings beat expectations and the vendor has raised its guidance. We speak with Amit Zavery, President, Chief Product Officer and Chief Operating Officer, to understand the meaning behind the headline figures - and to dive deeper into pricing.

an image of Amit Zavery, President, Chief Product Officer and Chief Operating Officer, ServiceNow

SUSECON 26 – beware of Gremlins as Europe’s open source agitator turns its attention to agentic AI 

Agentic AIs are on everyone’s lips. But are they your tools, or your partners? And what if they turn into a Gremlin after midnight? Either way, management and observability are the keys

How Norway's welfare system moved 400GB of daily logs to managed OpenSearch without a service interruption

The Norwegian Labor and Welfare Administration (NAV) pays out 33% of Norway’s state budget. A thousand developers rely on its central logging infrastructure every day. At OpenSearchCon Europe 2026, platform engineer Hans Kristian Flaatten and Aiven Product Director Dmitry Kan walked through how they swapped out the underlying search engine while the lights stayed on – and what happened when a last-minute integration problem turned up three days before Christmas.