Teens give Facebook an $18bn Halloween fright night

Helping hands - purposeful collaboration lessons from CCE2013

We've been talking about collaboration for years. Why is it so hard?  This exercise suggests some clues.

Data without context is basically dead - the wheel turns

Business process, social, collaboration...bow doe it all fit? Sandy Kemsley offers a perspective but also a glimpse into the need for aligning incentives to desired outcomes. But it is never simple and this could easily go wrong.

Of Mad Men and Math Men - eBay's mobile revolution

The powerful driving force that mobile has become in the e-commerce market can be readily observed in the growth predictions from eBay.

Replacing rogue apps at Yellow Pages Canada

Replacing rogue applications is often positioned as a tough proposition. Yellow Pages Canada found it surprisingly straightforward. Here's how.

Why Apple wants Burberry boss for digital retail push (updated)

Burberry CEO Angela Ahrendts is defecting to Apple to head up its retail operations, both online and bricks and mortar. What lessons will she be taking with her from her digital makeover over Burberry?

Can the BBC pull off a digital regeneration?

The BBC is a UK institution almost on a par with the National Health Service in terms of its role in the national consciousness. But it's also an organisation that's having to re-examine its role in the world and to work out its direction in a digital age.

Burger me! Super-sizing digital at McDonald's

Burger King upped its online presence when it took to Twitter to promo its Satisfries with a supposed name change. Rival McDonald's meanwhile is upping the digital ante with its first Chief Digital Officer. It's a fight to the finish.

Social media? The party's over - thank goodness

The decline in the number of social media manager jobs implies that 'social' is now a core requirement stretching across the enterprise. If so then where's the evidence?

Evernote and Salesforce - good for SME customers?

Integration between Evernote and Salesforce looks good on paper but is it? Where's the customer win?

Productivity secrets - prioritization rules, organization drools

'I need to get myself organized' sounds like a logical precursor to 'getting things done' but alas, it is not. Here's why.

EasyJet crash lands into Twitter hell

EasyJet got into a terrible muddle when it denied boarding to a Tweeting lawyer. But this is only the tip of the iceberg in what is a clumsy use of social tools.

The inevitability of cloud-based contact centers

Contact center software that can't rapidly integrate social media and other cloud resources is doomed, says Jonathan Gale, CEO of up-and-coming cloud-based provider NewVoiceMedia