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<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" version="2.0"><channel><title>Collaboration sharing and digital productivity – diginomica</title><atom:link href="https://diginomica.com/category/collaboration/feed" rel="self" type="application/rss+xml"/><link>https://diginomica.com</link><description>business insights for the enterprise undergoing digital transformation</description><language>en-US</language><lastBuildDate>Sun, 26 Apr 2026 04:02:57 -0700</lastBuildDate><sy:updatePeriod>hourly</sy:updatePeriod><sy:updateFrequency>1</sy:updateFrequency><item><title><![CDATA[Why Service AI keeps failing - and how to fix it]]></title><link>https://diginomica.com/why-service-ai-keeps-failing-and-how-fix-it</link><description>AI needs enterprise context to work well. Atlassian’s Shamik Sharma explains the structural fix most companies are missing when deploying AI to service teams. 

</description><pubDate>Thu, 23 Apr 2026 01:53:40 -0700</pubDate><dc:creator><![CDATA[Shamik  Sharma]]></dc:creator><category><![CDATA[AI adoption]]></category><category><![CDATA[Collaboration sharing and digital productivity]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Customer service management]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30381 at https://diginomica.com</guid></item><item><title><![CDATA[Adobe Summit 2026 - Adobe gives CX an agentic makeover with the launch of CX Enterprise]]></title><link>https://diginomica.com/adobe-summit-2026-adobe-gives-cx-agentic-makeover-launch-cx-enterprise</link><description>Adobe Summit opens today with the launch of CX Enterprise and a new package of end-to-end agentic automations enabled by a multi-purpose co-worker agent.  </description><pubDate>Mon, 20 Apr 2026 06:40:34 -0700</pubDate><dc:creator><![CDATA[Phil Wainewright]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Collaboration sharing and digital productivity]]></category><category><![CDATA[CRM and customer experience]]></category><category><![CDATA[Digital and content marketing]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30366 at https://diginomica.com</guid></item><item><title><![CDATA[Canva Create - 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making Mr Beast roar and the Engine rev up with context]]></title><link>https://diginomica.com/slack-real-world-making-mr-beast-roar-and-engine-rev-context</link><description>Two Slack veterans share their stories. </description><pubDate>Thu, 02 Apr 2026 04:00:01 -0700</pubDate><dc:creator><![CDATA[Stuart Lauchlan]]></dc:creator><category><![CDATA[Agentic AI]]></category><category><![CDATA[Collaboration sharing and digital productivity]]></category><category><![CDATA[Audio]]></category><guid isPermaLink="false">30287 at https://diginomica.com</guid></item><item><title><![CDATA[Why should you ever log into Salesforce again? 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