How Slackbot roars at MrBeast - CIO Luis Madrigal on rolling out Salesforce's upgraded bot
Beast Industries has been one of the early adopters of Salesforce's upgraded Slackbot. CIO Luis Madrigal likes what he's seen.
Collaboration sharing and digital productivity
Slackbot re-born for the Agentic Enterprise - Slack CTO Parker Harris gets personal about a game-changing overhaul for the tech
Slackbot has been around since the earliest days of Slack, but it's about to take on a new life...
Into 2026 - better AI means no more people silos! A finance and procurement view from SAP's Etosha Thurman
The undeniable pressure AI puts in silos looms large - and people silos are on this list. For my "Into 2026" feature, I break out the high points from a talk with Etosha Thurman, and an interview with a forward-thinking Ariba customer.
The Year in Review – the year in Tech for Good
Problems around the world seem to be steadily mounting. But my top Tech for Good stories demonstrate how technology is helping to address even some of the seemingly most intractable.
The Year in Review - the year in Frictionless Enterprise
It's been a year of vendor re-positioning and enterprise adjustment as we all start to get the measure of AI. We're a little closer to the goal of Frictionless Enterprise, but there's still a long road to go.
The Year in Review - the year in Marketing
Another busy year in the Marketing realm...
You’re doing agents all wrong – why you should focus on human attention
Most AI agent projects in the enterprise focus on autonomous automation of established processes - but does the real value lie elsewhere?
Why poor infrastructure kills agentic AI – lessons from two enterprise IT leaders at OutSystems ONE
How do you create the right technological and organizational foundations for successful AI implementation? At OutSystems ONE in Miami, two enterprise IT leaders laid out the unglamorous but essential groundwork needed to make agentic AI viable.
Can LLMs spark team collaboration? Surprising lessons from an SAP business case workshop at ASUG Tech Connect
This was not my first business case workshop, but this one was different. Here's how we utilized a customized LLM - and a team of subject matter experts - to achieve a new result.
People ask for AI but what they really need is automation, says Make CEO
AI isn't a magic box that will solve all your business challenges with the wave of a wand, but it often prompts customers to put in the effort to complete long-overdue automation, the CEO of low-code vendor Make tells us.
Online safety - outlining some of the challenges for regulators
Pity the poor regulators who must implement online safety policy – it is difficult for the industry to agree on the right approach to many aspects of it. Even so, a recent policy conference aired some useful ideas.
Something for the weekend - X marks the spot as Europe takes on Elon with a €120 million fine. Now, what will his on/off BFF in the White House have to say about that?
'Pay up!' say the Eurocrats to Elon Musk. How likely do we think that is given the current febrile US political climate?
Atlassian acquires Secoda to democratize enterprise data analysis for business teams
Atlassian bolsters the reach of its AI toolset with the acquisition of AI-powered data cataloging tool Secoda, which aims to democratize access to enterprise data for business analysis.
