PureGym CIO Andy Caddy keeps the sector fit for growth
Obsessing about the customer and their experience has made PureGym the fittest player in the market
Use cases
ZohoDay 2026 - How Newcross Healthcare builds AI apps on a governed platform - while keeping AI hype at bay
At ZohoDay 2026, we all wanted to hear real world stories about AI adoption. But we got a bit more than we bargained for with Newcross Healthcare - an organization that has pushed forward on AI app building, without bending on AI governance and compliance. Here's what I learned from my on-stage interview with Mo Umerji.
Thomson Reuters CTO Joel Hron responds to AI opportunities and stock shocks
A partnership with Imperial College London points to a calm and intelligent adoption of AI for the information giant
How Vancouver International Airport exploits spatial intelligence to help with mowing the grass (and why that’s important!)
Local software data integration tool FME priming everything from handy visitor cell phone maps to full-blown digital twin operational visibility
Dynatrace Perform 2026 - why do observability POCs succeed but enterprise rollouts stall?
Storio Group and DXC Technology demonstrate that platform maturity isn't the bottleneck—organizational readiness is. Culture, business alignment, and forcing functions determine whether observability investments scale beyond initial proof points.
.pngd1f5.webp "Storio breakout session at Dynatrace Perform 2026 © AlyxMacQueen")
Dynatrace Perform 2026 - how two organizations transformed business observability into strategic advantage
When digital services falter, the traditional IT response has been to verify system availability and move on. For organizations in customer-facing environments, that leaves critical gaps in understanding the customer experience.
Safety first as insurance firm Safety National adopts Planful for FP&A
Replacing spreadsheets with a dedicated FP&A platform has saved time and improved collaboration at specialty insurance provider Safety National.
How the Vulnerability Registration Service is using Pega to help organizations better support vulnerable customers
The Vulnerability Registration Service, a cross-sector database holding one million records of vulnerable individuals, has partnered with Pega to create a plug-and-play component that makes it easier for large financial institutions to access vulnerability data
Dynatrace Perform 2026 – why performance problems rarely live where they appear
A demo and a customer case study show how modern observability is exposing hidden causal chains across frontend, backend, and development workflows, reshaping how teams diagnose and resolve performance issues.
How Daimler Trucks North America built a living knowledge graph of its business
Combining Neo4j with Claude, MCP, and network monitoring has given the truck giant real-time visibility into how its systems, data, and processes interconnect
New owners re-build Purplebricks with AI CRM after £1 acquisition, slashing costs 70%
No-code Creatio platform key to successful tech and company M&A that now runs combined customer outreach 70% cheaper than either business did before
How Deliveroo leveraged IDP and Source-to-Pay to transform its global invoicing process
Rossum and Coupa integration ends manual handling of 100-page, 1000-line-item invoices
The Year in Review - AI in the real world
2025 was the year of agentic AI - or was it? Judging by customer use cases, the answer is: not yet. But that doesn't mean customers aren't pursuing AI aggressively. From AI readiness to robotics progress, here's what we learned from AI projects this year.
