Zendesk releases proactive messaging as part of an immersive CX as customer enquiries continue to rise. How do companies find the right cadence for a personalized approach that treats customers as people without being clingy?
The Business Intelligence landscape has changed, and it’s no longer just the domain of the analyst or IT. But the transition to self-service BI isn't a straightforward path. Brian Jackson of Texas Tech Credit Union shares how Domo helped his firm navigate the pitfalls.
Across 2022, diginomica's partner ecosystem has added yet more commentary and analysis. Here's a selection of the best.
Organizations need to improve their flexible working policies in the Vaccine Economy.
Zoom unveils its plans to move beyond meetings with an enhanced offer to fulfill collaboration needs at Zoomtopia 2022. Can it move beyond meetings and pay the 'toggle tax'?
Remote. Flexible. Asynchronous. How do we define the future of work?
Making the customer experience of the digital journey for passengers as compelling as possible was the challenge facing Heathrow Airport.
So that was 2021, and what have we learned? As it turns out - plenty, as diginomica partners continued to provide project authority and insights throughout.
