ServiceNow World Forum - agentic AI needs the right conversation
From the exec to the customers, there is growing awareness of making sure the human is in the loop, as agentic is debated and implemented
Mark Chillingworth
Articles by Mark Chillingworth
How are CIOs using OutSystems low-code platform to implement agentic AI?
As part of the diginomica network content series, CIOs and digital leaders on stage in Lisbon are using low-code and agentic AI to reduce complexity in their organizations.
OutSystems CEO Woodson Martin - “AI needs governance, not froth”
Under a new boss OutSystems sets out its stall as the sensible agentic firm that responds to Chief Information Officers (CIOs) and other business line leaders
What does it take to merge two insurance giants? Data leader Klaus Rieger explains Baloise's data platform strategy
As part of the diginomica network content series, we explore how a data platform implementation had to change working methods as Baloise becomes part of a larger entity
diginomica digital careers report - cybersecurity contractor demand set to double in 2025
Cybersecurity and transformation roles are in demand, and are there hints that the UK is bouncing back?
Ferrovial's digital transformation - CIIO Dimitris Bountolos on building tomorrow's infrastructure
As part of the diginomica network series: Dimitris Bountolos, Chief Information & Innovation Officer at Ferrovial, explains how the construction giant uses digital twins, Artificial Intelligence (AI), and Internet of Things (IoT) technology to reduce risk and improve execution on billion-dollar infrastructure projects.
Flo Health CTO reveals how data lakes boost women's health app performance
As part of the diginomica network content series, Flo Health's CTO Roman Bugaev explains how the women's health unicorn consolidated two petabytes of user data with Databricks' data lake platform in 2022, enabling 200 simultaneous experiments while maintaining strict privacy compliance for 80 million users worldwide.
Do CIOs need to re-design their organization for AI?
A diginomica network debate: AI is inverting the traditional pyramid shape of organizations. Rethinking the structure for this shape shift requires CIOs, peers and society to engage in a tough debate, as we did.
diginomica digital careers report - the digital skills shortage is back
Digital careers report for August reveals continued demand for cybersecurity, data, and AI skills, and CIOs taking on COO roles in key moments of business change
CIO interview - Ollie Holden prepares RSA's Intact future
As part of the diginomica network content series: RSA Chief Information Officer (CIO) prepares the insurance firm's platforms and technology focus following its acquisition by Canadian firm Intact, as the company undergoes massive transformation while planning to retire the RSA brand after 300 years.
Something for the weekend - what are the AI impact lessons to be had from rural Britain?
As AI re-shapes economies, what can we learn from the villages of rural Britain about the adoption of transformative technology, and how it changes the nature not only of the organisation, but also the surrounding community?
How Convex Insurance cut engineering report analysis from hours to minutes with AI agents
Specialist insurance firm Convex achieves dramatic productivity gains through AI agents that summarize engineering reports, analyze policy documents, and manage email workflows, saving underwriters and legal teams significant time while maintaining accuracy in high-stakes insurance decisions.
CTO interview - Francesco De Marchis turns author in AI parenthood guide
Part of the diginomica network content series: travel and retail tech leader uses persona modeling experience to write a genuinely useful title in this disruptive age
