ServiceNow's Adam Spearing on why AI inaction is creating a new kind of forward-looking technical debt — and how to build the right foundations for sustainable adoption before the gap becomes unrecoverable.
With 2026 looking like it will test whether companies can integrate AI and turn AI experiments into the productivity gains the hype promises, ServiceNow's Cathy Mauzaize reveals the four AI trends that she believes will define the coming year.
From ServiceNow’s annual World Forum event in London, which welcomes 5,000 customers, prospects and partners, Cathy Mauzaize shares her views on how organizations are taking advantage of this AI moment.
To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance between empathy and efficiency — even when it comes to AI. Simon Cox, Chief Transformation Officer at ServiceNow discusses AI and EQ.
AI’s next leap isn’t about chatbots - it’s about agents that act, decide and deliver real outcomes across the enterprise. Simon Cox of ServiceNow, explains why 2025 will be the year agentic AI reshapes how businesses work.
As the UK government unveils its ambitious AI Opportunities Action Plan, British organizations must address critical skills gaps and boost technology investment to fully capitalize on AI's £400 billion economic potential. Damian Stirrett, ServiceNow’s VP and General Manager for UK & Ireland, discusses how public-private partnerships will be the cornerstone of transforming public services and drive innovation across sectors.
AI isn’t just transforming business, says Brian Solis of ServiceNow — it’s redefining what’s possible. From automation to augmentation, discover how AI is shaping the future of innovation and value creation.
We can't know for certain what the future holds - but Cathy Mauzaize of ServiceNow has a strong bet that AI will be involved. She shares three to look for in 2025.
Damian Stirrett of ServiceNow delves into how AI is transforming the retail sector by enhancing customer and employee experiences, and the future potential for autonomous AI agents in revolutionizing workflows and customer interactions.
From ServiceNow’s annual World Forum event in London, which welcomes 3,000 customers, prospects and partners, Nick Tzitzon shares his views on how organizations are taking advantage of this AI moment.
Rather than taking jobs, new research points to AI as an opportunity for new roles. ServiceNow's Damian Stirrett examines where the impact will be seen.
There's an imperative for public sector organizations to modernize IT infrastucture - but making the change can be daunting. ServiceNow's Kam Patel examines the challenges and opportunities of transformation.
ServiceNow's Kam Patel makes a case for modernization in the public sector - by keeping the experience of citizens as a priority.
