Certinia unveils Veda, its AI engine for Professional Services Automation
Certinia launches its unified agent platform, Veda, promising to speed up the velocity of services organizations by automating a range of previously manual processes.
Professional services
AI cannot fix a broken data foundation — and most services firms have one
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Certinia's Raju Malhotra argues that most professional services firms are investing in AI before they have fixed the data problems underneath it. Here is why that is backwards and what to do instead.
Executive Intelligence podcast - Certinia founder Deb Ashton on the changing services business, learning from customers, and seizing opportunities as they come
Deb Ashton has been one of the constants at Certinia through more than two decades of change. In this podcast, she reflects on some of the lessons learned, the challenges for services businesses today, and being ready to seize opportunity.
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How TCS is taking the Coastal route to reach Top 5 Salesforce GSI status
Salesforce market veteran Eric Berridge talks us through this latest gambit.
No more AI breakouts from Accenture as the tech goes mainstream, says CEO Julie Sweet. Will Wall Street be happy with this?
Advanced AI is now so firmly embedded across Accenture's product offerings that splitting out the numbers is no longer helpful it seems.
Is consumer love of gen AI now tempered by privacy concerns? Capgemini research suggests so
Consumers love AI, yes? Well, up to a point, but...
Certinia Winter Release adds AI help to cut admin for project managers and CSMs
Certinia's Winter Release advances its vision of autonomous Professional Services Automation with a new project assistant agent and tighter integration between its clouds - but the emphasis remains on human-agent collaboration rather than replacement.
Monday Morning Moan - why Professional Services firm pitches on AI stink!
Saying your team and executives are AI-natives, AI-first or AI-experts doesn’t mean much in today’s services space. If all your firm is doing is adding to the AI noise/hoopla out there, cut it out! It’s time to reorient your AI efforts and narratives
No more mind-numbing statements of work - inside Unit4's customer success ambitions with Jean de Villiers
Unit4's recent analyst day brought clarity to its cloud ERP and agentic AI pursuits. We also gained from a deeper engagement with new leaders, including CEO Simon Paris, who joined last February. Another standout? A different kind of customer success dialogue with Jean de Villiers.
Unit4 CEO Simon Paris wants to build 'a European software champion'
Simon Paris, who became CEO of Unit4 in February this year, tells us about his ambition for the cloud ERP company to become a 'European software champion' by focusing on key verticals and geographies.
Fall event highlight - Oracle partners press ahead with AI app building, and air out the do's and don'ts of AI agents
Vendors made their agentic ambitions clear this fall - but the role of partners? Not so much. Oracle AI World was an exception. Let's boil down AI agent lessons from a demo with Auditoria.AI, and a talk with Oracle AI Agent Marketplace launch partner Apex IT.
Vendor Profile - Kantata pushes the Professional Services space further still
Professional Services Automation (PSA) vendor Kantata is one of the busiest software companies lately especially when it comes to bringing advanced tech (e.g., agentic AI) to bear on long-standing service challenges/use cases. Their latest announcement, Expertise Engine™, brings four big, powerful AI-powered, net-new professional services applications to the market.
Dreamforce 25 - Certinia sets out to meet customers where they are to improve success; the customers respond
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Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no exception.
