ServiceNow’s latest earnings beat expectations and the vendor has raised its guidance. We speak with Amit Zavery, President, Chief Product Officer and Chief Operating Officer, to understand the meaning behind the headline figures - and to dive deeper into pricing.
I now understand a lot more about managing AI agents after speaking to one of the creators of Workday’s Agent System of Record. But some questions remain unanswered.
Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time for customers rather than IT service requests.
ServiceNow's launch of Autonomous Workforce and EmployeeWorks marks a credible step from AI assistance to AI execution - with governance and repeatability at its core. Whether enterprises are ready to take the leap is another question entirely.
The number of larger customers is growing as the firm plans further product expansion.
We speak with Freshworks CEO Dennis Woodside about his mid-market ambitions. However, will workflow automation win in the long run? Or will Freshworks look to cross-departmental AI governance to support their agendas?
ChargeGuru’s Head of Engineering, Laurent Salomon, tells us how he used low-code tooling and an explicit ontology to build custom apps and re-engineer a fast-growing EV charging company – while making sure the wheels didn’t come off in the process.
UK renewable energy company shifts from per-user to ticket-based IT support pricing with Cognizant, targeting first-time fix rates and cost certainty
Another solid quarter of progress for Freshworks.
Workflow automation and integration vendor Workato's Enterprise MCP server isn't aiming to be just a technology foundation for delivering trusted AI agents at scale - it's about business integrity too.
At its Waves 2025 annual conference, low-code automation vendor Make set out an AI agent strategy that emphasizes visibility and the notion of 'visual orchestration'.
Senior execs are realising that there's more to successful enterprise AI implementation than the hype cycle might have suggested.
Agentforce IT Service is going to be a big focus for the coming months, says Chief Information and Technology Officer Omar Baig.
