The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.
The latest AI agents from Workday will displace a lot of 'low-level HR work' says Aneel Bhusri, its CEO. Here's what he his colleagues have to say about what this could mean for the workforce.
UiPath announces agentic AI solutions for healthcare revenue cycle management at ViVE 2026, targeting medical records review, claim denials and prior authorization. The company argues that administrative friction doesn't just cost money – it delays care. Early deployment data suggests measurable impact.
Knowledge is moving faster than ever, and while AI is accelerating its velocity, those who prosper will continue to focus on the pivotal role of human collaboration in advancing knowledge.
It's been a year of vendor re-positioning and enterprise adjustment as we all start to get the measure of AI. We're a little closer to the goal of Frictionless Enterprise, but there's still a long road to go.
If we really want to maximize the economic impact of agents then they must work for individuals, not institutions - which has big implications for how enterprises rebuild themselves for the agentic era.
Atlassian’s first State of Product report shows product teams more respected than ever, yet 84% doubt their products will succeed. We find out from Head of Product Tanguy Crusson how AI, experimentation, and new models of collaboration are reshaping the field.
At Planful Perform25, Lyre’s CFO Ross Aird delivered a candid account of moving from spreadsheet chaos to structured strategic planning.
Oracle's Keith Causey explores how CFOs can transform their finance operations through AI-driven automation, moving beyond traditional processes to embrace autonomous systems that enable strategic focus and continuous innovation.
Databricks’ new tools signal a shift from AI demos to production-scale deployment - anchoring agentic AI in governance, observability, and enterprise control.
AI’s next leap isn’t about chatbots - it’s about agents that act, decide and deliver real outcomes across the enterprise. Simon Cox of ServiceNow, explains why 2025 will be the year agentic AI reshapes how businesses work.
Most of us are working asynchronously without realising, but still try to fit workflows into synchronous boxes. Atlassian’s Joe Thomas, co-founder of Loom, explains how to find freedom in async collaboration.
Sprinkling AI on public services won't produce results unless someone does the hard graft of analyzing how the work gets done.
