Trillium Health Partners transformed patient experience from a data-collection exercise into a live quality improvement tool using Qualtrics, cutting feedback turnaround from months to hours and driving real changes in how care is delivered.
Qualtrics executives get candid about the organisational, commercial, and technical complexity behind the vendor's shift from experience measurement to real-time action
At his first X4 summit, new Qualtrics CEO Jason Maynard declared the insight gap closed and made the case that experience context is the missing ingredient in effective agentic AI — but the harder test of whether Qualtrics can shift from measuring experiences to shaping outcomes in real time
