Zoho's Raju Vegesna argues that vibe coding is not a SaaS slayer but an opportunity for vendors to remain integral by guiding non-developers with the parameters, guardrails and expertise to do it right.
The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.
The objections raised today by enterprise SaaS loyalists against emerging AI-native agentic applications sound a lot like the arguments that were used against the early SaaS pioneers two decades ago - and will prove just as transient.
The latest AI agents from Workday will displace a lot of 'low-level HR work' says Aneel Bhusri, its CEO. Here's what he his colleagues have to say about what this could mean for the workforce.
Customer sentiment at winter events was clear: give us results. Show us how to turn disruption into a positive organizational force. Help us avoid the pitfalls of the move fast/break things type of AI. The top of my event highlights? Manish Chandak of Tech Electronics, who shared an exceptional change initiative, with cloud ERP as the driver.
Deb Ashton has been one of the constants at Certinia through more than two decades of change. In this podcast, she reflects on some of the lessons learned, the challenges for services businesses today, and being ready to seize opportunity.
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UiPath announces agentic AI solutions for healthcare revenue cycle management at ViVE 2026, targeting medical records review, claim denials and prior authorization. The company argues that administrative friction doesn't just cost money – it delays care. Early deployment data suggests measurable impact.
Knowledge is moving faster than ever, and while AI is accelerating its velocity, those who prosper will continue to focus on the pivotal role of human collaboration in advancing knowledge.
Context graphs is the new buzzword for agentic Systems of Knowledge, uncovering the key role of the tribal knowledge hidden in decision threads that inform enterprise activity.
As part of the diginomica network content series, we talk to Paul Colby, who has the same passion for being a CIO as he does an author
It's been a year of vendor re-positioning and enterprise adjustment as we all start to get the measure of AI. We're a little closer to the goal of Frictionless Enterprise, but there's still a long road to go.
If we really want to maximize the economic impact of agents then they must work for individuals, not institutions - which has big implications for how enterprises rebuild themselves for the agentic era.
Rudy Kuhn of Celonis argues that process intelligence is the missing link turning digital transformation into intelligent transformation - and the key to ensuring businesses don’t fall behind.
