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Enterprise hits and misses - CIOs reckon with AI use cases, and bring on the agentic substrate debate

This week - CIOs know that AI adoption isn't optional, but how should they play it out? Salesforce makes headless noise at TDX - but the headless stakes have changed. Agentic substrate is a brutal catchphrase, but the stakes are high there too; I'll explain why. Your whiffs are, well, doozies.

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Can AI infrastructure costs be a value driver? Hot topics and customer views from Oracle AI World 2026

Oracle recently launched 22 agentic apps. Meanwhile, the markets do their pinball thing, and software stocks rise (a bit) amidst the noise. But what does this mean for customers? At Oracle AI World New York City, I dug in. What follows is a best-of from those talks, along with my hot takes.

Oracle's Chris Leone speaks at Oracle AI World NYC

From unused data to improved experiences - how Trillium Health Partners put patient voices to work with Qualtrics

Trillium Health Partners transformed patient experience from a data-collection exercise into a live quality improvement tool using Qualtrics, cutting feedback turnaround from months to hours and driving real changes in how care is delivered.

Doctor pushing button cloud lock security healthcare network on virtual panel management. © MaximP - Shutterstock
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