Agents and orchestration - a combination to power UiPath's turnaround?

Quarterly net income of  $1.6 million up from a loss of $86.1 million a year earlier, suggests that CEO Daniel Dines turnaround plan for UiPath is paying off.  Revenue for the period was up 14% year-on-year to $362 million.

Importantly, according to Dines, it’s the firm’s AI and agentic solutions  that are winning deals and increasing deal size faster than traditional automation engagements:

In every conversation with customers and partners, the message is clear. Automation and AI are stronger together. Our deterministic foundation, enterprise-grade RPA and API automation capabilities deliver the trust, scale and reliability mission-critical processes demand. On top of that, our leading AI capabilities, Intelligent Document Processing, or IDP, and our agentic AI offerings that can reason, plan and act bring adaptability, intelligence and speed.

In addition, what brings it all together is orchestration. With UiPath Maestro, we unify agents, robots and people across systems with governance and transparency so outcomes are measurable and repeatable…What I consistently hear in conversations with our customers is the need for transparency and control. That's why we built Maestro to unify AI, automation, and human decision-making so outputs can be trusted with RPA playing a critical role alongside agentic automation. A great example is a leading US healthcare provider that is piloting our Agentic products to streamline their accounts payable process. Agents monitor the mailbox, extract metadata, retrieve status updates and draft replies, while robots process attachments, send mails and create tickets.

At the same time, UiPath Maestro orchestrates the workflow, involving humans only for exceptions and final reviews, reducing manual effort by 60% and cutting processing time by up to 75%. Another strong example is a Fortune 500 American manufacturer, consumer and professional products who expanded to our Agentic products with a successful proof of concept in procurement operations. What was once a manual purchase order review is now handled by agents before a robot updates SAP. With UiPath Maestro orchestrating it all they cut latency and manual work while ensuring full policy compliance.

Momentum

AI and agentic capabilities are translating into real momentum, said Dines, noting that since launching the firm’s agentic platform, customers have executed almost 1 million agent runs. Maestro orchestrated over 170,000 process instances. Dines revealed that over 450 customers are actively developing agents:

Our agentic products are not only deepening engagement within our installed base. They are also helping us win major new customers. A standout example is a seven-figure deal with a Fortune 15 global technology company. In a competitive win, they chose UiPath to power their SAP transformation and reinvent employee operations across functions like supply chain and manufacturing. They chose UiPath for our broad platform, including application testing, process intelligence and Agentic Automation and our proven ROI in complex enterprise environments.

UiPath’s agentic cred is also being reflected among partners, said Dines:

A great proof point is one of our top [systems integrators]. After leveraging our agentic products to automate order-to-cash collections, they highlighted UiPath Maestro as one of the most robust agentic orchestrators on the market. They are now committed to building over 20 agentic solutions across core finance process and claims and contract management and are already deploying them with joint customers like a global fintech company where initial POCs in corporate finance are focused on contract validation and revenue recognition.

Cognizant is another strong example of how our partners are embracing our Agentic products to co-create next-generation solutions. They are leveraging a variety of our solutions such as Maestro, Agent Builder, RPA, and IDP to build an intelligent claims processing suite. With this solution, we will jointly work with customers to reduce human involvement, streamline the intake process and de-silo processing across the entire claims value chain.

We also deepened our collaboration with Deloitte as they launched Agentic Global Business Services, a pioneering solution combining Deloitte's advancements in agentic AI with the UiPath platform to move enterprises from task automation to intelligent orchestration. Alongside our GSI partnerships, we continue to strengthen alliances with leading technology platforms. 

Agents everywhere

When it comes to agents, UiPath has a twofold go-to-market, explains Dines:

One is the horizontal agentic as part of our automation platform, basically completing our automation platform. So everyone in our go-to-market is equipped to deliver on this horizontal agentic orchestration and Agentic Builder and the combination between orchestration, agentic and humans-in-the-loop.

At the same time, we have initiatives around vertical agents...we have specialty sellers that are tasked with a dedicated task to basically inform customers about what that type of vertical solutions. And this motion is going to continue.

Interestingly, given the ongoing hype cycle around all things AI, Dines detects an increasing pragmatism among customers:

In all fairness, there are customers that believe that AI agents will do everything. So they think very far-fetched in terms of swarm of agents that talk together. At the same time, I think I would say that the majority of our customers are starting to realize that their automation programs are actually quite important to power their agentic initiatives.

I think it's becoming more clear in the market that the combination of orchestration, automation and agentic is really essential into delivering basically AI into predictable manner into enterprises. And as I said before, I think all the agentic exercises that we are seeing happening with our customers uncover more and more automation opportunities. Typically, I can say they can come up with like 100 ideas that they call it agentic. And then when we look deeply, we discuss that 50 of them are better suited for automation.

My take

The progress that we are seeing is very encouraging. Having like 450 customers actively working with our technology, building agents with the intention to deploy in production, it has a meaningful impact.

Progress indeed, undeniable progress. Keep on keeping on.